Between Julia Noyel – individual entrepreneur (EI),

33 rue de la Republique, 69002 Lyon, – France registered under SIRET number 53476831200033,

represented by Julia Noyel duly authorized for the purposes hereof.

Hereinafter the “COMPANY” or “Julia Noyel  and the natural person purchasing products “the buyer” or “client”, it has been stated and agreed as follows:



Julia Noyel is a “personal development” coach, and offers her coaching services and knowledge through “digital and physical coaching products” through her website (https://www.julianoyel.com). The list and description of the products can be consulted on the aforementioned sites.

The services are accessible via the address www.julianoyel.com using available technologies, and in particular a computer or a mobile device. Access to and use of the products implies acceptance and compliance with these conditions as well as the data protection conditions which are an integral part.



These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the purchase of the products offered by Julia Noyel listed in point



2.1 These General Terms and Conditions of Sale (GTC) apply to all sales of digital products made on the www.julianoyel.com website store (downloadable coaching card deck, eCourses, pre-recorded extended intuitive readings, downloadable PDF ebook or audio books) and our coaching caps and are an integral part of the contract between buyer and seller. Please note that these general conditions of sale do not apply to the subscription to one of our coaching programs nor to sale of my coaching books in print or kindle, ePub version (sold on amazon, bod or by bookseller of your choice) nor to my by makeplayingcards.com printed card decks. Please refer to the GTC and privacy policy of each chosen bookstore (amazon, bod, etc.) and/or makeplayingcards.com and the separate terms and conditions for my coaching programs.

2.2 Julia Noyel reserves the right to modify these at any time, by publishing a new version on its website. The applicable GTC are those in force on the date of payment of the order.

2.3 These GTC can be viewed on Julia Noyel’s website at the following address www.julianoyel.com.

2.4 Julia Noyel also ensures that their acceptance is clear and unreserved at the time of purchase.

2.5 The customer declares and acknowledges having a perfect knowledge of the said GTC including the data protection policy before proceeding with the order. Placing an order on the site www.julianoyel.com or via www.transaction.sendowl implies full and complete acceptance, without reservation, of these GTC including the data protection policy, the customer must tick the box ” I have read and accept the General Terms and conditions of Sale (GTC) and data protection policy” before proceeding to payment. Any sale will be automatically governed by these GTC.



The prices of our products are indicated in euros, all taxes included (TTC) and excluding shipping costs. VAT is not applicable in accordance with article 293 B of the C.G.I. unless otherwise specified.

3.1 In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Julia Noyel. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

3.2 All orders, whatever their origin, will be payable in Euros.

3.3 Julia Noyel reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of the validation of the order and subject to availability.

3.4 The products remain the property of Julia Noyel until full payment of the price.

3.5 As soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

3.6 All the data provided and the recorded confirmation will constitute proof of the transaction. You declare to have full knowledge of it.



The ordering procedure depends on the chosen product. The particularities for each product are detailed as follows:

4.1 As soon as you purchase one of my products or eCourses, or subscribe to strategic coaching via the website www.julianoyel.com, you follow the following steps:

  1. By clicking on add to cart you will be redirected to the payment page https://transactions.sendowl.com/order…where you must fill in your details (first and last name, address, email).
  2. Then you must accept the general conditions of sale where I inform you that your data will be stored on www.sendowl.com and you will be redirected to the payment processor or you can pay by credit card (Stripe) or paypal. There you enter all the necessary data for the payment. These data are processed by Stripe or paypal (depending on your choice) and are not brought to my knowledge or to the knowledge of Sendowl. Stripe and paypal’s privacy policy applies.
  3. You will then receive a confirmation email with your payment receipt and another one along with your digital product by email sent by sendowl for download in case you bought are digital product or a confirmation email that we prepare your expedition for the relational caps. Your data such as first name, last name and e-mail address are stored in a database on a secure https server.

4.2 The order confirmation will constitute the signature and acceptance of the operations carried out. A summary of the information of your order and of these General Conditions will be sent to you in PDF format via the e-mail address confirming your order.



5.1 The fact of validating your order implies for you the obligation to pay the price indicated.

5.2 Payment for your purchases is made by credit card using the secure system (Stripe) or paypal. Stripe is PCI level 1 certified, the highest level of security, i.e. it protects credit card data against theft and fraudulent use.

5.3 We require full payment of the order as soon as a basket is validated.

5.4 For products, digital such as the eCourse, pre-recorded card reader, eBook or audio, whose digital content is not provided on a material medium, you expressly waive your right of withdrawal by accepting these conditions of sale.



The delivery time depends on the products purchased and is detailed as follows:

6.1 Purchased digital products such as downloadable card decks are available for download.

6.2 Purchased eCourses are dripped. This means you will receive your course content in small portions on a daily basis by email. You will receive the first email upon confirmed payment.

6.3 Pre-recorded card reading/intuitive coaching purchased are available upon confirmed payment by a link. You will receive the link by email upon confirmed payment.

6.4 Strategic Coaching, we have agreed a date together prior to your payment. The coaching will take on the date we have agreed on.

6.5 For relational caps, the average delivery time depending on destination between 7 and 21 days for delivery in the EU as the product is printed on demand.

We ship to Europe. For orders outside the EU please contact me before placing the order. info @julianoyel.com

The products are delivered to the delivery address indicated during the ordering process.



7.1 In the event of a delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time indicated to you. In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.

7.2 In the event of delay of delivery caused by postal or other delivery service, Julia Noyel cannot be held responsible for late delivery. Please contact your post office.

7.3 Regarding strategic coaching, Julia Noyel cannot be held responsible for late delivery due exclusively to the unavailability of the client after several appointment proposals.


8. Availability relational caps

8.1 Our products are offered as long as they are visible on the site www.julianoyel.com and within the limits of available stocks. For non-stocked products, as is the case for our relational caps, our offers are valid subject to availability from our suppliers.

8.2 In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made or you will be reimbursed in case your bank account was charged.

8.3 In addition, the website www.julianoyel.com is not intended to sell its products in large quantities. Relationship caps are made upon your order for you, so please place your order once you are sure.



The right of withdrawal varies depending on the digital or physical products chosen as follows:

9.1 In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of digital content not provided on a material medium whose execution began after the consumer’s express prior agreement and express waiver of his right of withdrawal. This concerns the purchase of eCourses, and the pre-recorded card readings, the sale of eBooks or audio and video files.

9.2 With regard to relational caps, your ordered cap will be personalized by me according to the cap you have chosen and printed on demand and personalized once you place your order. In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to personalized items. Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. Your satisfaction being also my priority, I thank you for informing me if you encounter difficulties by email: info@ julianoyel.com

9.3 With regard to strategic coaching, information on the consumer’s obligation to pay a fee when exercising his right of withdrawal from a contract for the provision of services whose performance he has expressly requested before the end the withdrawal period.


10. Special features and exclusion from the application of these conditions of sale

10.1 These GCS do not apply to our transformative coaching programs. Please refer to the general conditions of sale of the coaching programs.


You have the possibility to buy my coaching cards in three languages ​​on the site www.Makeplayingcards.com which is a print on demand site based in Hong Kong

These T&Cs do not apply to coaching card sales via www.myplayingcards.com. In case of purchase on their site, the conditions of sale of makeplayingcards as well as their confidentiality policy applies. As the company is based in Hong Kong, their terms and privacy policy are available in English. Please review them before purchase. Check the correctness of your order and design details before clicking “Submit Order”, as cancellations/modifications cannot be made afterwards. Please also note that there are customs fees that may be payable by you and added to the prices indicated.

Returns: In case of purchase of one of my decks of cards on www.Makeplayingcards.com, it is the return policy of www.Makeplayingcards.com which applies. If you have any quality issues with your order, please contact Makeplayingcards within 3 days (re-check timeline on their site) of the arrival date of receipt of your goods and state the reason for requesting a refund. Upon receipt of your refund request, Makeplayingcards will contact you to discuss if necessary for further information. If a refund is granted, they will issue a replacement, refund or credit your account once they have received and inspected the returned items. Please note that you will be responsible for returning the products to them in an unused and undamaged condition to qualify for a refund. Naturally, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. Non-personalized items can be refunded less postage. Your satisfaction being also my priority, I thank you for informing me if you encounter difficulties by email: info@ julianoyel.com


You can buy my coaching books in three languages ​​on the sites of amazon, bod.fr/bod.de or other bookstores of your choice. In case of purchase on their sites, the conditions of sale, including their return policies of each bookstore as well as their confidentiality policy which apply. Please review them before purchase. Check your order and design details for accuracy before clicking “Submit Order”. Your satisfaction being also my priority, I thank you for informing me if you encounter difficulties by email: info@ julianoyel.com



Any issues or problems should be sent electronically to: info (at) julianoyel.com.


Our products are intended for personal use only. You may not not copy and paste text or illustrations from our Resources, photocopy and distribute the documents, post our Resources on your behalf, share our Resources, or post them online. Julia Noyel owns the rights to each product. DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS INFO (AT) JULIANOYEL.COM.



Julia Noyel retains intellectual property of purchased resources. All text, images, illustrations are exclusively reserved for us. Under intellectual property and copyright, any use is prohibited except for strictly private use and remain the exclusive intellectual property of Julia Noyel. Without prior authorization, any reproduction or translation of our site, products offered, content, whether partial or total, is strictly prohibited. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements whether written, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Julia Noyel.



14.1 The products offered comply with the French legislation in force. Julia Noyel cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.

14.2 Furthermore, Julia Noyel cannot be held liable for damage resulting from improper use of the purchased product.

14.3 Finally, Julia Noyel cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

14.4 In accordance with article 1147 of the Civil Code, we engage our contractual liability as of right towards you in the event of non-performance or poor performance of the contract concluded. However, our contractual liability cannot be engaged in the situations mentioned below: case of force majeure; foreign fact that cannot be attributed to us; The photographs on our site have no contractual value. They cannot therefore engage our responsibility.



Certain information relating to the customer will be transmitted to us (namely the name, first name, address, email) in order to allow the processing of orders, and to edit an invoice. Customer information will never be passed on to third parties. The site provides the customer with the collection and processing of personal information in respect of privacy in accordance with law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms. Under articles 39 and 40 of the law dated January 6, 1978, the customer has a right of access, rectification, deletion and opposition of his personal data. The customer exercises this right by email to info (at) julianoyel.com.

15.1 Julia Noyel reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you. They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

15.2 Julia Noyel will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code

15.4 By adhering to these general conditions of sale, you agree that Julia Noyel as well SendOwl collect, stores and use this data for the execution of this contract and to have read the legal notices and the personal data protection policy accessible on the site www.julianoyel .com.



These conditions of sale are subject to French law. In the event of a dispute, the courts inn Lyon will have sole jurisdiction.

This is a translation of the original French version for your convenience. In the event of a dispute, only the French version will prevail.

Version updated on June 8, 2022.